LexMod

Reviews about LexMod

• Meghan Goodman

  Apr, 19 2018
  ★ ☆ ☆ ☆ ☆
  I'm greatly disappointed with the customer service I've received from this company. I ordered a bed frame from their website (it was actually out of stock when I placed the order, but there was no indication of that. I only found out when I reached out to customer service through chat about a delivery date, because there was no shipping info in my receipt). So, right from the beginning there was a lack of communication. I eventually received the order, only to discover that I was sent a Twin when I ordered a Queen. I was told to email claims about the wrong product, which I did, also attaching pictures of my receipt and the wrong items (the frame came in one box, and the legs in another). I was sent one return shipping label. Since I had two boxes, I asked for another, which they sent without question. My new frame was shipped and I received it a few days later, but without the legs. I email claims about the legs (throughout my entire communication with Jewel from claims, I never once received any sort of apology). I receive a rude and curt response that I was supposed to keep the legs from the other frame and, again, no apology. How was I supposed to know this? Jewel, who I spoke with the entire time, had ample time to communicate that I was just supposed to keep the legs that came with my first shipment. So now I am waiting for yet another delivery from this company. Nearly a month later, I'll have all the correct parts for this bed. All of this could have been avoided had my original order just been correct. The one star is for the lack of communication and very poor customer service. I can't speak for the product itself yet.

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