Red Carpet Inn & Suites

Reviews about Red Carpet Inn & Suites

• Cash JerseyBlock

  Mar, 17 2018
  ★ ☆ ☆ ☆ ☆
  Booked a week stay here. Pleasant arrival, unpleasant departure. Room seemed decent enough for the price point. Night time manager was friendly. No issue the first couple of nights, although I did smell cigarettes when I turned the fan on in the bathroom, despite the claim of a smoke free environment. On my third day, I requested maid service that I had denied the 2 days prior. No maids spoke English and they were extremely rude. All I asked for was a made bed, fresh towels and garbage bags. He couldn't understand what I was asking him. In our time there we ordered out for food(no room service) so there was a pizza box and a couple of other things there that we were going to bag ourselves as a courtesy(we're not savages). Upon entering the room, I could see a funny look on his face and he immediately called the front desk. We tried to ask why despite the language barrier, he tried his best to signal to us that he was getting a vacuum. This is the day after Easter, there were a few strands of "Easter grass" that fell to the floor from my daughter's Easter basket. Fine. 3 minutes later a rude person from the front desk appeared and said "we can't have this". When I asked what he was referring to, he pointed to the minimal amount of Easter grass that accidentally fell to the floor. What??? A quick vacuum would pick that right on up. He insisted that it would break his vacuum. What??? The original lazy maid man knocked the pizza box to the floor in an attempt to begin to clean and, I kid u not, literally one pizza crust fell to the floor. Rude manager was incensed. "We can't have this!" What???? Did u not just see what happened here? I tried to remain calm despite his rudeness but I couldn't help but get the feeling that he didn't want a young black couple there. My feelings were confirmed when he told me I could "find another hotel" if I didn't like it. What????? Last straw. Rude people, decent room, cigarette smoky smell, sad and pathetic continental breakfast, the weakest possible Wi-Fi signal(literally just enough to advertise free WiFi, good luck staying connected). I refuse to spend any money with rude people who offer mediocre and then somehow find a way to even complain about that. Then I was informed there would be an extra $10 fee per day for an extra person. What???? My 6 month old? Cleary a retaliation because I canceled my remaining days and they were nowhere near capacity. Never again. Much better places with much better service in the area. Ok room with terrible customer service
  
  UPDATE: Now I was fraudulently charged an additional $50 on my card. 90 days for a dispute. STAY AWAY!! Worst experience at a hotel in over 20 years of doing so

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